Privacy Policy

How we collect and use your data

Personal data reaches us through your interactions with the services, and its purpose is a safe, personalised playing experience. Processing follows the New Zealand Privacy Act, the principles it sets for handling personal information and the applicable international standards for data protection. The collected records include:

• Information from registration forms, emails or other communication channels.
• Records of service use, such as deposits, withdrawals, bets and activity history.
• Transaction details, such as name, payment method and amounts, needed to process payments.
• Personal details, such as name, age, place of residence, user number and date of birth.
• Contact details, such as email address and billing address.
• Technical data, such as IP address, device type, browser and operating system.
• Preferences on promotions and personalised marketing campaigns.

Data sharing

Your records leave us only in selected situations and always with protection first in mind:

• With competent authorities or legal institutions investigating suspicious activity or fraud cases.
• With trusted partners to keep the services secure and to meet legal obligations.
• With identification partners during the KYC procedure, always within recognised data protection standards.

Your rights as a user

The Privacy Act grants broad rights over personal information. At any moment you may request access to the stored records, correction of inaccurate entries, deletion once the data is no longer needed, restriction of processing, objection to marketing purposes, a portable copy of your information and a complaint to the Office of the Privacy Commissioner. To exercise these rights, send a written request to our compliance team with a valid copy of an identity document attached as confirmation.

Protection of your data

Your privacy carries weight here, and the measures below stay in force:

• Protection of records with modern security systems and SSL encryption.
• Deletion of information as soon as it stops being necessary, under the current retention terms.
• Storage of identity documents and transactions for at least seven years after account closure, as anti-money-laundering rules require.

Using the services means accepting that your records are handled under this privacy notice.

Data controller

The controller is the operator running the services and defining the purposes and means of processing your records. Questions about the handling of information or the exercise of your rights go to our compliance team through the contact channels listed on the site. Requests receive answers within the timeframes the applicable law sets.

Data transfers

Some records may pass to providers located outside your country, always inside the safeguards the Privacy Act requires for overseas disclosure. Standard contractual clauses and fitting technical measures protect the information in such cases. No transfer goes to parties failing to offer a comparable level of protection.

Updates to this notice

This notice may change to reflect new legal requirements or operational shifts. The latest version always sits on this page with the date of the last edit shown. Continued use of the services after an update means acceptance of the revised terms on data handling.