Responsible Gaming

Knowing the risks of play

Online play works as entertainment, yet an uncontrolled urge to bet can grow into addiction. Noticing the moment behaviour turns impulsive and harmful is the first step toward dealing with it. The vast majority of players treat sessions as leisure without any difficulty, while a small share may lose control over time. Watching your own habits keeps play in the pleasant category where it belongs.

Our approach to safety

Betting counts as entertainment for us and never as a source of income. A transparent environment that genuinely protects the people playing here stands above short-term numbers. Addiction risk is real, so we help players keep sessions calm and controlled rather than compulsive. The team also tracks unusual play patterns and steps in as soon as warning signs appear.

Advice for safe play

The points below help keep sessions under control:

1. Play for fun only, never out of financial need.
2. Set time and money limits before a session starts.
3. Stake only amounts whose loss you can absorb.
4. Never chase losses and keep stakes away from extremes.
5. Stay away from play under the influence of alcohol or other substances.
6. Take regular breaks, above all after long sessions or several losses in a row.

Tools for controlling play

Account settings hold the instruments for tracking time and spending. Daily, weekly or monthly deposit caps, loss ceilings for a chosen period and session reminders that fire after a set duration all switch on from one place. Each setting takes effect within a minute and loosens only after its chosen term runs out. When play stops feeling like leisure, a temporary or permanent account block is accessible on request.

Self-exclusion option

Voluntary self-exclusion stands ready for anyone sensing a loss of control. Access can be blocked for a period from 6 months to 5 years or permanently, whichever fits the situation. The block starts after confirmation by the support team and cannot be lifted before its term ends, not even on request. No promotional messages arrive from us for the whole duration.

Protection of minors

Play by minors is banned outright, and nothing here addresses persons under 18. Anyone sharing a device with children should make sure the account stays out of their reach. Filtering programs such as Net Nanny, CYBERsitter or Gamblock block gambling sites on home devices as an extra layer.

Where to find help in New Zealand

The services below offer free, anonymous and confidential support to anyone in New Zealand facing a gambling problem:

• Gambling Helpline NZ: A nationwide line for players and their families, run around the clock. Call 0800 654 655 or text 8006 at any hour, every day of the year.
• PGF Services: Free counselling from the Problem Gambling Foundation, with in-person and remote sessions across the country. Support extends to family members affected by someone else’s play.
• Gamblers Anonymous NZ: A community of people sharing their experience and backing each other on the way out of addiction. Meetings run in cities throughout New Zealand.
• Ministry of Health: The official directory of funded gambling harm services across the regions. Listings cover assessment, treatment and follow-up care at no cost.

Reaching out costs nothing and stays confidential at every hour, whatever the situation looks like. Asking for help the moment the need appears is a habit worth keeping, alongside a healthy approach to play itself. Admitting the problem is often the hardest step, and it is always the one that opens the way to change.